Understanding Insurance

Insurance can be confusing, especially if you’ve never dealt with it before. Many of the terms may be new to you, or may have a different meaning in this context. It’s okay to feel confused – you’re not alone!  

This page defines some common insurance terms you may encounter on our site or your insurance provider’s website. It also includes links to helpful videos that explain what health insurance is and how it works. 

If you have additional questions about any of the terms here or about insurance in general, contact one of our insurance navigators. 

Common Insurance Terms

More Resources

These resources provide additional information about insurance: how it works, terminology, and more.